Unlike the desktop product which allows you to make backups you can actually get to, QBO doesn't go there. Little "gotchas" like these seem to pop up too often.įinally, if all your data is online and something happens to their overall system, you're dead in the water. Instead, the "Help" section suggested I export to Excel and alter the output as needed. I found a further lack of flexibility when trying to run some reports for a client when I discovered that you can't move items in the chart of accounts to fit a desired order. QBO is loaded with eye candy and ads of various sorts which only further slow things down. Also, a discrete graphics system on your computer rather than one integrated into your CPU as happens in many lower-end computers will greatly reduce the wait time between steps as you work. The browser approach offloads some of the work to their system rather than your CPU. If you do have the package, you are probably better running through a browser than the app. My advice: AVOID QUICKBOOKS ONLINE & INTUIT LIKE THE PLAGUE! You will thank me someday, trust me. No business can be ran so deceptively, poorly, and incompetently and stay around regardless of the old-market monopoly they are riding on. Unfortunately these people work for a terrible company that will someday be bankrupt, not necessarily their fault. The support is abysmal didn't take me very long to speak with representatives, but after multiple calls to resolve separate issues (the other worthy of a negative review in-and-of itself), I was only able to close the merchant service account.
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Turns out they falsify their advertisements, and while you can find 0% fees and $.50 fees for ACH all across their website and ads, they have a "new" fee schedule buried in their website as well good luck finding it until after you have ran a series of invoices and have already been charged the "Non-refundable" fees.Īs for the accounting software, it is mediocre at best (dozens of better alternatives, just Google it).
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I know you can't get mad at the customer service because they are just doing their job, but these people gave multiple excuses for charging 20x (yes, twenty-**-times) the fee for what was once a free ACH transfer.
They are now telling me it will take up to 72 hrs to fix the issue. The impact of this is far reaching and I PAY FOR A SERVICE I am not able to access. The glitch was bad enough, missing a very special family dinner, employees' direct deposits won't clear and childsupport payments will be late. He even said it was totally unfair but there was nothing he could do to help. The one highlight is the very first guy that answered the phone (Zane) tried to stick with the call past his quitting time. hopefully they can allow me the very basic services I pay for and someone will be spared such a horrible experience as I am having. In short this company will not show ANY sort of accountability when there is a mistake they even acknowledge they made.ģ hours in and I am writing this review while STILL on the call.
So the tier 1 had tried to pawn me off back into the queue after offering no apologies, no compensation and no solution. I got her on the phone and she EXPLAINED to them that we are not setup on "wholesale billing". When I asked the tier 1 rep what kind of fair compensation I should be expecting (they are basically holding by business hostage for no ransom.) the tier 1 relayed back that they don't compensate for issues like these.īefore he could transfer me back into queue I INSISTED that they hold while I get my CPA on the phone. Because I am here in the office late, I missed an important family dinner, and my employees will not be paid. lol he actually tried to pawn me off after nearly two hours. After another 46 minutes of them trying to figure out a way for me to ENTER MY CC INFO SO THAT I CAN PROCESS MY EMPLOYEES' PAYROLL the tier two rep tries to tell me that THIS IS A PAYROLL DEPARTMENT ISSUE and transfer me.
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